Shipping policy

Shipping Policy

Thank you for shopping with Solvea. Here is everything you need to know about how your order gets to you.

Processing time

Orders are processed within 1 to 2 business days (Monday through Friday, excluding US holidays). Orders placed after 2 PM ET or on weekends are processed the next business day. You will get a confirmation email when your order is placed and a second email with tracking once it ships.

Shipping within the US

We ship to all 50 states, including PO boxes and APO/FPO addresses.

Standard shipping takes 6 to 12 business days from the day your order ships. Standard shipping is $4.85. From time to time we run free shipping promotions; when one is active, the discount is applied automatically at checkout.

Delivery times are estimates from the carrier and are not guaranteed. Weather, holidays and carrier delays can add a few days.

International shipping

We currently ship to the US only.

Tracking your order

Your tracking number is in your shipping confirmation email. Tracking can take 2 to 4 business days to show movement after the label is created. If your tracking has not updated in 7 business days, email us at support@trysolvea.co and we will look into it.

Address changes

If you need to change your shipping address, email us as soon as possible with your order number. We can update the address if the order has not shipped yet. Once it has shipped, we cannot redirect it. Please double-check your address at checkout. We are not responsible for orders sent to an incorrect address entered by the customer.

Lost, delayed or damaged packages

If your package shows as delivered but you have not received it, check with neighbors and your building's mail area first, and give it 2 business days, since carriers sometimes mark packages delivered early. If it still has not turned up, email us and we will file a claim with the carrier and send a replacement or refund.

If your order has not arrived within 15 business days of shipping, email us and we will send a replacement or refund, your choice.

If your order arrives damaged, email us within 7 days of delivery with a photo of the damage and the packaging, and we will send a replacement at no cost.

Order changes and cancellations

You can cancel or change an order within 2 hours of placing it by emailing us. After that, the order may already be in processing and we may not be able to stop it. If that happens, you can return it under our 30-day guarantee once it arrives.

Questions

Email support@trysolvea.co. We answer within 1 business day.